Email us
We usually reply within one working day. Include your iPhone model and, if it's about an invoice, its number.
Getting started
How do I send my first invoice?
Tap New invoice, choose or add a client, add items, then tap Send. Pick how to send it: Mail, Messages, WhatsApp, AirDrop or anything else on your iPhone. The invoice is marked Sent once it's gone.
How do clients pay me?
Go to Settings ▸ How clients pay and add your Zelle, Venmo, Cash App, PayPal or check details. They're printed in a How to pay box on every invoice. When money arrives, open the invoice and tap Record payment.
How do estimates work?
Open the Estimates tab and tap New estimate. Send it like an invoice. When the client says yes, open it and tap Convert to invoice. The items, discount and tax are copied into a new invoice.
How do I stop retyping the same items?
New items are saved automatically. Next time you add a line, they're listed, and tapping one fills in the name, price and tax. Edit or delete them in Settings ▸ Saved items.
Your data
Where are my invoices stored?
On your iPhone, and in your own iCloud account if you're signed in. We can't see them. Check Settings ▸ iCloud in the app to see whether sync is on.
I've got a new iPhone. How do I get my invoices back?
Sign in to the same Apple ID on the new iPhone, install Svalbard, and on the welcome screen tap I already use Svalbard. Your business, clients and invoices download from iCloud, usually within a minute.
If nothing appears, check that iCloud is on for Svalbard in your iPhone's Settings ▸ your name ▸ iCloud.
Why hasn't a change shown up on my other iPhone?
Both iPhones need to be signed in to the same Apple ID with iCloud on and an internet connection. Open Svalbard on the other iPhone; changes usually arrive within a minute.
Can you recover a deleted invoice?
No. Your data lives only on your devices and in your iCloud, so we have no copy. If you sent the invoice, the PDF is still in the email or message you sent.
Subscription
What's free?
Your first five invoices or estimates. After that, Svalbard Pro starts with a 14-day free trial, then $9.99 a month or $69.99 a year, billed by Apple.
How do I restore my subscription?
In the app, go to Settings ▸ Restore purchases. Make sure you're signed in with the Apple ID you subscribed with.
How do I cancel?
On your iPhone, open Settings ▸ your name ▸ Subscriptions ▸ Svalbard ▸ Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid being charged. You keep Pro until the end of what you've paid for, and your invoices stay in the app.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Widgets
How do I add the widgets?
Touch and hold your home screen, tap Edit ▸ Add Widget, search for Svalbard, and choose Outstanding or New invoice. The figures update each time you open and leave the app.